Customer Service

We would love to assist you in the best way we can. Visit our help sections below or if you can't find what you are looking for, please feel free to contact us.

Call +49 (0)5137-986 30 31*

Mon - Fri 08.00 - 20.00

*(See your providers' rates for calls from landlines and mobile networks)
View Your Order

to view your order history

Track Your Order

Please enter your order number and postcode to view the status of your delivery


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Enjoy free delivery on all orders over 100 €

Free delivery on orders above 120 EUR. Free returns.
Customer Service

Product Information

All our products contain labels with material content and care instructions.

Care Instructions

Every Tommy Hilfiger product is labelled with optimal care instructions. Please read and follow the care instructions carefully. You can also find the same instructions on our online product page. Alternatively, you can always contact our customer service if in doubt. Please either:

- call our customer service at +49 (0)5137-986 30 31* or
- e-mail us at

*(See your providers’ rates for calls from landlines and mobile networks)

Please pay particular attention to the care instructions on our denim products as they go through a unique process to create special effects, giving each item a different character.


Every Tommy Hilfiger watch comes with an extensive user manual including EU warranty conditions.

- Watches with leather or rubber straps which do not fit can be returned within our return policy..
- Watches with a metal strap sometimes need to be adjusted. We advise you to visit your closest watch seller or jewellery shop to remove the extra links. If the watch is too small, please contact us and we will be glad to provide you with the needed extra links, where available.

If you need to obtain service for your Tommy Hilfiger watch, please contact us.

Are you missing the instructions manual for your Tommy Hilfiger watch?

You are in the right place!

Please click here and then on ‘View operating instructions and warranty information‘. Now click on the first link on the left ‘Operating Manuals‘ and select your language.

If you have an analog or digital chronograph and cannot find the requested information under ‘Operating Manuals‘, please click on the third link ‘Supplemental Manuals‘.

You can either view the manual online or save it and then print it at your convenience.

Size Guides

Please, read the product description carefully and refer to the size charts which are located on the right hand side of the product in the detailed product description.

Size Guide Men

Size Guide Women

Size Guide Children