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Customer Service

We would love to assist you in the best way we can. Visit our help sections below or if you can't find what you are looking for, please feel free to contact us.

Call +49 (0)5137-986 30 31*

Mon - Fri 08.00 - 20.00

*(See your providers' rates for calls from landlines and mobile networks)
View Your Order

to view your order history

Track Your Order

Please enter your order number and postcode to view the status of your delivery

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Enjoy free delivery on all orders over 100 €

Free delivery on orders above 120 EUR. Free returns.
Customer Service

Payment & Promotions

Payment

Country Credit Card* PayPal Gift Card
Croatia
Czech Republic
Denmark
Estonia
Finland
Hungary
Ireland
Latvia
Luxembourg
Poland
Portugal
Slovakia
Slovenia

*We currently accept Visa, MasterCard and American Express credit cards.

** We accept Maestro and Visa Electron debit cards.


During the payment process Hilfiger Stores BV has the right to perform credit checks. Based on the outcome of credit checks we may change, adjust or decline an order and/or the selected payment method.

In most cases we will offer you the option to select another payment method. The credit results are not known to our customer service team.


Maximum amount

The maximum amount you can spend in one order varies depending on the payment method you select and whether you are a registered user or a guest. Please have a look at the table below for more details.


Payment method Shopping bag maximum amount for members Shopping bag maximum amount for guests
Credit Card 2100€ 2100€
Debit Card 1550€ 1550€

BACK TO THE TOP

Redeem your promotion code

If you have a promotion code you would like to redeem, simply click on the Shopping Bag at the top right corner of the screen and click on View Shopping Bag. In the Shopping Bag you can also change, remove or save the items amongst your favorites.



Insert your code where you see the 'Enter promotion code' field and click ‘Apply’. You are only a few steps away from the completion of your order. At this stage you can also choose if you would like to send it as a Gift. Just select Add Gift box & Message to personalize it. If you are happy with the content of your shopping bag, click ‘Proceed to Checkout’.