Customer Service

We would love to assist you in the best way we can. Visit our help sections below or if you can't find what you are looking for, please feel free to contact us.

Call +49 (0)5137-986 30 31*

Mon - Fri 08.00 - 20.00

*(See your providers' rates for calls from landlines and mobile networks)
View Your Order

to view your order history

Track Your Order

Please enter your order number and postcode to view the status of your delivery


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Enjoy free delivery on all orders over 100 €

Free delivery on orders above 120 EUR. Free returns.
Customer Service

My Account

Register to My account to take full advantage of your Online Experience.

What is My Account?

We offer you the option to register and sign up for a Tommy Hilfiger online account. A Tommy Hilfiger account grants you the access to extra services.

- You will have access to the details of your order(s) whenever you need them.

- A convenient place to track and trace for all of your order(s).

- A handy Wishlist for saving your favourite products or sharing them with friends.

- You have access to your online Address Book where you can manage your billing and delivery addresses.


Your Wishlist works just like your own virtual changing room.

You will need to enter your personal login details, email address or Hilfiger Club card number, plus your password to access your Tommy Hilfiger account.

The Wishlist allows you to browse the online store and save products you like to your account. From your Wishlist you can e-mail your items to a friend(s) for a second opinion, drop a hint and inspire the people you love or just send them your product list for fun.

Products you put in your Wishlist will stay there until you remove them or until they are no longer available.

Ready to purchase a product(s) from your Wishlist? Simply move them from your Wishlist to your Shopping Bag.

Social Networks

You can log into by using your existing Facebook or Google+ account.

What are the benefits?

When returning to, you will be able to login with more flexibility, and with all your information, with just one click.

Click here to know more about our Privacy policy.

Log in

Once your account is linked to a social network, and that social network is used to log into the account, your account’s password will no longer be valid.

If you wish to go back to logging in using your former credentials, you will need to reset your password.