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Customer Service

We would love to assist you in the best way we can. Visit our help sections below or if you can't find what you are looking for, please feel free to contact us.

Call +49 (0)5137-986 30 31*

Mon - Fri 08.00 - 20.00

*(See your providers' rates for calls from landlines and mobile networks)
View Your Order

to view your order history

Track Your Order

Please enter your order number and postcode to view the status of your delivery

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Enjoy free delivery on all orders over 100 €

Free delivery on orders above 120 EUR. Free returns.
NEED HELP? Contact Customer Service Fill the online form E-mail: Phone: +49 (0)5137-986 30 31* Mon - Fri
08.00 - 20.00
*(See your providers' rates for calls from landlines and mobile networks)

Strictly necessary cookies

These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies, services you have asked for, like shopping baskets or e-billing, cannot be provided.


Name Persistency* Description Source
dwanonymous_XXXXXX 180 anonymous customer tracking 1st party
dwcustomer_XXXX 0 Customer cookie 1st party
sid 0 Session object Cookie 1st party
dwsecuretoken_XXXXX 0 Session https 1st party
dwsourcecode_XXXXX 0 Source Code cookie 1st party
dwac_XXXXX 0 Analytics Cookie 1st party
dwpersonalization_XXXXX 0 AB-Testing 1st party
dwsid 0 Session object Cookie 1st party

*in days, “0” is valid for the duration of the session

Performance cookies

These cookies collect information about how you use a website, for instance which pages you go to most often, and if you get error messages from web pages. These cookies do not collect information that identifies you. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how our website works.


Name Persistency* Description Source
__utma, __utmb, __utmz, utmccn, utmcmd, utmctr, utmcct 365 Urchin Traffic Monitor 3rd party
__utmc 0 Urchin Traffic Monitor 3rd party
wt_overlay 1 Webtrekk user tracking 3rd party
wt3_sample 1 Webtrekk user tracking 3rd party
wt3_eid 1 Webtrekk user tracking 3rd party
saveRequestV3 1 Webtrekk user tracking 3rd party
wteid_xxx 1825 Webtrekk user tracking 3rd party
wtsid_xxx 1 Webtrekk user tracking 3rd party

*in days, “0” is valid for the duration of the session

Functionality cookies

These cookies allow our website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features.


For instance, our website may be able to recognize in which area you are currently located by storing this information. The website can also recognize if the user has already signed up for our newsletter or if the user is seeing a certain page for the first time. The information these cookies collect is aggregated and therefore anonymous and they cannot track your browsing activity on other websites.


Name Persistency* Description Source
pSite 330 This cookie contains the country selected in the country selector as an abbreviation. 1st party
geoSite 0 This cookie contains the country the user is located as an abbreviation. Used by GeoIP. 1st party
isNewsletterSubscribed 3650 This cookie is used to determine whether an user is already registered in Newsletter. 1st party
NewsletterSubscribed 3650 Newsletter registration check 1st party
NewsletterCampaignPopupShown 5 Shows newsletter campaign popup 1st party
EmailOverlayCookie 100 This cookie is used to determine whether to show the email overlay or not. 1st party
ghSite 60 This cookie contains the country the user is located and the language as an abbreviation. Used by GeoIP. 1st party
userActive 30 Check if the user visited the page the first time. 1st party
styleGuidePosIndex 0 Styleguide cookie: position index 1st party
isFromGeoIp 365 This cookie is checked on the homepage to decide if welcome-layer is presented. 1st party
sSite 0 This cookie contains the activated country version of the shop as an abbrevation. Used by GeoIP 1st party
cSite 0 This cookie contains the activated country version of the shop as an abbrevation. Used by GeoIP 1st party

*in days, “0” is valid for the duration of the session

Targeting cookies or advertising cookies

These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with the website operator’s permission. They remember that you have visited a website and this information is shared with other organizations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organization.


Name Persistency* Description Source
__atuvc 730 AddThis Tracking Cookie 3rd party
Uid 730 AddThis Tracking Cookie 3rd party
uid 365 Criteo 3rd party
evt 170 Criteo 3rd party
zdi 180 Criteo 3rd party
uic 180 Criteo 3rd party
udc 180 Criteo 3rd party
dis 180 Criteo 3rd party
udi 1 Criteo 3rd party
id 730 doubleclick 3rd party
uid 170 Teracent 3rd party
p573r 170 Teracent 3rd party
p572r 180 Teracent 3rd party
imp 180 Teracent 3rd party
NID 180 Google 3rd party
PREF 730 Google 3rd party

*in days, “0” is valid for the duration of the session