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CUSTOMER SERVICE

SITE HELP

In order to ensure the correct representation and functionality of the Tommy Hilfiger Online Shop, you will need a version of the Internet Explorer browser (as of Version 6) or of Mozilla/Firefox (as of Version 3) or of Safari (as of Version 3).

Site Optimization

In order to ensure optimum page display, JavaScript should be enabled. The "Accept Cookies" function must be selected in order to be able to place products into the shopping basket.


Screen resolution
A screen resolution of at least 1024 x 768 pixels will give the optimum representation.


Cookie settings
The next section contains a number of tips regarding the settings for cookie use for the most commonly used browsers.
Additional information can be found in your software manual or on the website of the browser manufacturer.

Internet Explorer 7.0 for Windows:
  • • On the upper menu bar, click the "Tools" function
  • • Select "Internet options" from the sub-menu and then the "Data protection" item
  • • Set the Internet option to "Medium" and confirm using "OK"

If you only wish to permit cookies for a particular website, in this instance, for the Tommy Hilfiger Online Shop, do the following:

  • • On the upper menu bar, click the "Tools" function
  • • Select "Internet options" from the sub-menu and then the "Data protection" item
  • • Leave the Internet option in the Data protection menu as it is and click in the lower "Websites" section of the screen on the "Edit" button
  • Enter [country specific tommyURL] and select the "Permit" option. Use "OK" to confirm your settings

Security

We take data protection seriously.
When you are logged in and fill in forms or access your data on the Tommy Hilfiger Site, a secure connection is used (http via SSL, also known as HTTPS).
The data you enter is automatically encrypted before it is sent.
All of the data and information that we receive is protected and only available to authorised personnel.
We collect the following information:

  • • Information you give us: We record and save all of the information that you enter on our website, EXCEPT your credit card information. This information is saved separately by Wirecard Technologies GmbH in Germany.

  • • Information from other sources: We reserve the right to request information from third-parties (e.g. other distance selling traders, credit card information services)

  • • Automatic information: As soon as you contact us, we receive and save certain pieces of information, e.g. the Internet Protocol address (IP) used to connect your computer to the Internet, logins, email address, passwords, information about the computer e.g. browser type and version, operating system and platform as well as the full Uniform Resource Locator (URL) and also information from our website e.g. in what order you viewed the pages of our site, along with the date and time, cookie number.

Cookies

Cookies are small pieces of information stored by your browser on your computer's hard drive.
We use cookies to allow us to understand who has visited which page(s), to determine how frequently particular pages are visited, to determine the most popular areas of the site and general in order to monitor the usage of the website.
Most web browsers automatically accept cookies, though you do not have to.
We do not control the use of cookies by third parties other that the agents who provide the web analytics service for our own site.
If you wish to disable cookies then you can do so by re-adjusting your browser settings.
Please note that by disabling cookies you may not be able to register with or use all features of our website.
For more information on cookies and how to disable them please contact your helpdesk administrator.
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