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Customer Service

We would love to assist you in the best way we can. Visit our help sections below or if you can't find what you are looking for, please feel free to contact us.

Call +49 (0)5137-986 30 31*

Mon - Fri 08.00 - 20.00

*(See your providers' rates for calls from landlines and mobile networks)

View Your Order

to view your order history

Track Your Order

Please enter your order number and postcode to view the status of your delivery

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Free delivery on orders above 120 EUR. Free returns.
Customer Service

Shipping

Every order that is sent from our warehouse is carefully inspected.
You can track and trace your order via My Account.

Delivery times

We do our best to get your order to you as quickly as possible. Please look at the table below for information on delivery time, cost, partners and options that we have available:


Country Expected Time Cost Carrier
Czech Republic 3-7 working days 8.90 €
Free for orders > 100 €
UPS
Denmark 3-7 working days 8.90 €
Free for orders > 100 €
UPS
Estonia 3-7 working days 8.90 €
Free for orders > 100 €
UPS
Finland 3-7 working days 8.90 €
Free for orders > 100 €
UPS
Hungary 3-7 working days 8.90 €
Free for orders > 100 €
UPS
Ireland 3-7 working days 8.90 €
Free for orders > 100 €
UPS
Latvia 3-7 working days 8.90 €
Free for orders > 100 €
UPS
Luxembourg 3-7 working days 8.90 €
Free for orders > 100 €
UPS
Poland 3-7 working days 8.90 €
Free for orders > 100 €
UPS
Portugal 3-7 working days 8.90 €
Free for orders > 100 €
UPS
Slovakia 3-7 working days 8.90 €
Free for orders > 100 €
UPS
Slovenia 3-7 working days 8.90 €
Free for orders > 100 €
UPS
Sweden 3-7 working days 8.90 €
Free for orders > 100 €
UPS

Please note that orders placed during the weekend or on (official) holidays, will be processed on the next working day. If we are unable to ship your goods within this timeframe we will inform you whenever possible.

We cannot change your order (product, size, colour, address) once it has been shipped.

Areas we are delivering to

We do our best to deliver to all areas within the countries that we ship to however there are some areas we cannot ship to. See below for a list of excluded areas:


Country Areas we are not delivering to
Denmark Faröer Islands - Greenland
Portugal Madeira and Azores Islands

Gift Box

Pack the perfect gift in our special gift box.


If you want to ship your order as a gift, simply click on the ‘Add Gift Box’ option in your shopping bag. You will also have the option of including your personal message in a free Tommy Hilfiger greeting card.


Due to size limitations the gift box option is not available on all items. Please check your shopping bag and see if the desired item is eligible for the gift service


Gift boxing your entire order costs only 3£. Gift boxes are carefully packed for shipment to ensure that they arrive in perfect condition. We will make sure you get the invoice, not your gift recipient (it will be sent to your billing address).


Please note that each order can only be delivered to one address. If you would like to send items or a gift to a different address, there will need to be separate orders for each address.


Gift boxes will not be refunded if the item is returned. Click here to see our full Terms and Conditions.


Track your order

You can always track your order(s) anytime/24 hours per day via My Account.


As soon as your order is dispatched from our warehouse we send you an email that will include a tracking number for your order with a link to track the package whenever you want to check on its progress.


You can also track your order simply by entering your tracking number here.


Please note that the tracking number only becomes active and shows the parcel progress when it has entered the destination country.


Should you need any assistance, please do not hesitate to contact us.


Damages

Every order that we send from our warehouse is carefully inspected.


Should you receive a damaged parcel, we kindly ask you to:


- call our customer service at +49 (0)5137-986 30 31* as soon as possible or
- e-mail us at .


*(See your providers’ rates for calls from landlines and mobile networks)


Before accepting your delivery, please inspect the carton and its content for any potential damage that may have occurred during the shipment.


It’s normal for the carton to show some wear, however, if the damage is significant, then we kindly ask you to do the following:


- If the damage is minor, please accept the parcel but make a note of the damage on the delivery receipt, sign and date it.
- If the carton looks seriously damaged, you may refuse your order. Under this circumstance, please contact us immediately.


When you contact our Customer Service Team, please have your order number, item number and tracking number (all this information is included in your shipment confirmation e-mail) along with your e-mail address and phone number at hand.


We will do our best to refund your purchase amount as soon as we receive the returned item.


Your order will be cancelled so that you can place a new order.


If you notice damage after accepting your delivery, you can return your parcel using the enclosed supplier return stickers. For more information about returns click here.


NEED HELP? Contact Customer Service Fill the online form E-mail: Phone: +49 (0)5137-986 30 31* Lun. - Ven.
08.00 - 20.00
*(See your providers' rates for calls from landlines and mobile networks)