GENERAL
The following conditions apply for all contracts, deliveries, and other services. We hereby expressly reject any contrary provisions of the contract partner. All other agreements must be confirmed by us in writing.
RIGHT TO RETURN FREE OF CHARGE
All items purchased in the Tommy Hilfiger online store may be returned to the following address free of charge within 14 days after receipt and without indication of any reasons. Excluded from returns are; underwear, swimwear, gift vouchers and perfume and make- up (unless sealed).
Please note that goods can not be returned in the Tommy Hilfiger retail stores.
- Tommy Hilfiger
- Industriestrasse 175
- 31275 Lehrte
- Germany
Please note that the returned goods must be in a condition that corresponds to normal use for checking the goods - as is usual in conventional shops for the purpose of trying them on - and must have their original label. If the goods have deteriorated due to a more extensive use, we reserve the right to demand compensation. Please also note the legally prescribed instructions on legal rights for returning goods under
Data Privacy and Protection of Creditors.
ORDERING
The products offered in the Tommy Hilfiger online store represent an invitation to customers to make an offer to purchase to Hilfiger Stores BV based on the data provided in the Tommy Hilfiger online store. All prices indicated are EUR amounts and include the legally prescribed value added tax. Orders and deliveries are possible only within Czech Republic, Denmark, Estonia, Finland, Hungary, Ireland, Italy, Latvia, Luxembourg, Poland, Portugal, Slovakia, Slovenia and Sweden. Hilfiger reserves the right not to accept the offer if an item is not available or if you have unjustifiably failed to pay invoices for earlier deliveries. If Hilfiger is not able to execute an order, Hilfiger will inform you as quickly as possible. Orders are accepted only in quantities usual for households.
DELIVERY AND SHIPPING COSTS
As a rule, delivery time is 3 to 7 work days after processing the order. If the delivered items have obvious material or production defects, which may include transport damage, please complain to us of such defects immediately via email or by telephone. However, even if you neglect to make such complaint, your legal rights remain unaffected.
PAYMENT
You can pay for the goods by credit card (Mastercard, Visa, American Express) and by Paypal.
Hilfiger reserves the right, in case of negative results for address and credit checks, to accept only certain types of payment.
TOMMY HILFIGER GIFT CARD POLICY
| 1. |
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Purchase of Gift Cards |
| 1.1 |
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Tommy Hilfiger Gift Cards are available for purchase on the European Tommy Hilfiger online shops at www.tommy.com. They can only be used online on the European Tommy.com online shops. |
| 1.2 |
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Gift Cards are available in several designs and you can write a personalized message to go with the Gift Card. Tommy Hilfiger does not accept responsibility for the content of your personalized message and reserves the right not to include your personalized message if it is deemed inappropriate. |
| 1.3 |
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Gift Cards can be purchased for any value in Euros and Pounds Sterling only, with a minimum of £15/€15 and a maximum of £600 /€ 600 on the following websites:
http://de.tommy.com,
http://at.tommy.com,
http://nl.tommy.com,
http://fr.tommy.com,
http://uk.tommy.com,
http://be.tommy.com
and
http://eu.tommy.com
.
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| 1.4 |
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We deliver Gift Cards free of charge using standard post. If a Gift Card is part of an order together with other Tommy Hilfiger products, please note that the Gift Card will be sent to you separately. You will be notified via email once the Gift Card has been sent to you. |
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| 2. |
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Validity of Gift Cards |
| 2.1 |
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The Gift Card is valid in Europe only and for a period of 24 months after its last use (use also includes balance enquiries and recharges). At the expiry of the Gift Card, any remaining balance will be cancelled and will not be reimbursed in cash or credit. |
| 2.2 |
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The Gift Card cannot be exchanged or returned for cash or credit, except in the countries where the law requires that the Gift Card can be cashed out. Resale of the Tommy Hilfiger Gift Card to third parties is prohibited. |
| 2.3 |
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Gift Cards and their use on the European tommy.com online shops are subject to the general Tommy Hilfiger online terms and conditions of purchase and use and to the privacy policy. Tommy Hilfiger reserves the right to change any of these terms and conditions from time to time without notice. You are deemed to have read the Tommy Hilfiger Gift Card policy as well as the online terms and conditions of purchase and use, which are available here or from our Customer Service Center.
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| 2.4 |
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This Gift Card policy as well as the general terms and conditions mentioned in clause 2.3 above may be subject to change. |
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| 3. |
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Spending your Gift Card |
| 3.1 |
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A Gift Card cannot be used to purchase another Gift Card. |
| 3.2 |
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Gift Cards can be combined with other Tommy Hilfiger online promotional offers. At this stage, only one Gift Card can be used per purchase order. |
| 3.3 |
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Where necessary, our systems will convert Euro card balances to Pounds Sterling or vice versa using a regularly updated exchange rate
(www.oanda.com).
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| 3.4 |
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One Gift Card only can be redeemed against a purchase order. To use the Gift Card:
- • Add your Tommy Hilfiger product(s) to your shopping bag.
- • Select “CHECKOUT”.
- • Select “Pay with a Tommy Hilfiger Gift Card” on the payment step of the checkout.
- • Enter the 16 digit numbers on the back of the Gift Card.
- • Scratch off the foil on the back of the Gift Card to reveal the PIN and enter this in the box marked “Gift Card PIN code”.
- • Select “Apply” (this will allow the system to check that there is enough balance on your Gift Card to cover your order).
- • Select the “Continue” button to proceed to the review stage before placing your order.
- • Payment will not be processed until after you have reviewed your details, accepted the terms and conditions and selected the “Place order” button.
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| 3.5 |
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The total purchase order is charged against the Gift Card balance (which includes the price of the product(s), sales tax where applicable, and shipping charges). The Gift Card balance will be updated once your purchase order has been processed. |
| 3.6 |
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If the value of items purchased is less than the total value of the Gift Card, any unused balance shall remain on the Gift Card for future purchase orders using the same Gift Card details.
If the value of your purchase order is more than the total value of the Gift Card, you will be asked to pay the balance of the purchase order with another payment method. |
| 3.7 |
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Tommy Hilfiger reserves the right to refuse, cancel or hold for review purchase orders paid by Gift Cards in case of suspected fraud, cards mistakenly issued or for other violations of this Gift Card policy. |
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| 4. |
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Returns of goods paid for by Gift Card |
| 4.1 |
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If you return a Tommy Hilfiger product (within the timeframe as indicated in the policies of the online shop) that was paid for with a Gift Card, the Gift Card will be re-credited with the appropriate amount. |
| 4.2 |
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Please ensure that you keep your Gift Card following a purchase order in case you need to return a product since you will need the Gift Card number and PIN code which is displayed on the back of the Gift Card again in order to use any of the refunded amount |
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| 5. |
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Gift Card Balance |
| 5.1 |
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You can check your Gift Card balance at any time by clicking here. Gift Card balance may be checked with a valid Gift Card number and PIN. |
| 5.2 |
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Please note that at this stage, it is not possible to recharge the Gift Cards. |
| 5.3 |
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You can cancel your Gift Card account at any time by sending an email to service@eu.tommy.com. |
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| 6. |
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Lost or Stolen Cards |
| 6.1 |
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Tommy Hilfiger is not responsible and will not reimburse the Gift Card holder if a Gift Card is lost, stolen, destroyed or used without permission. |
RETENTION OF OWNERSHIP
The goods remain the property of Hilfiger Stores BV until payment is made in full.
INSTRUCTIONS ON LEGAL RIGHT TO CANCELLATION
Right of return: Within two weeks, without indicating any reason, you can return the goods received by sending back the goods.
This time period begins at the earliest upon receipt of the goods. In any case, the return will be at our expense and risk.
The return shipment must be sent to:
- Tommy Hilfiger
- Industriestrasse 175
- 31275 Lehrte
- Germany
Consequences of Return: In case of a legitimate return, any payments, goods, or services provided by either side are to be returned and compensation made for any benefits derived (e.g. benefits of use).
In case of deterioration of the goods, Hilfiger can demand compensation.
This does not apply if the deterioration of the goods is attributable only to the checking of the goods - for instance, as would be usual in a conventional shop. Otherwise, you can avoid liability to provide compensation by not using the goods like an owner and by avoiding anything that impairs their value.
DATA PRIVACY AND PROTECTION OF CREDITORS
All personal data is treated confidentially, and your rights to protection of your justified concerns are observed strictly in accordance with legal requirements.
The data needed to process the business transactions is stored and, in the course of processing the order, may be forwarded to affiliated companies or our service partners.
Beyond the purposes mentioned, we also use your data for marketing purposes, especially for the purpose of advertising Hilfiger products.
You can object to or withdraw your permission for the processing or forwarding and other use of your data for marketing purposes at any time by notifying Hilfiger:
service@eu.tommy.com.
After receiving your objection or withdrawal, we will no longer use and process the affected data for marketing purposes and will cease sending further advertising media without delay.
EXCLUSION OF LIABILITY FOR EXTERNAL LINKS
If the Hilfiger pages contain links to other sites on the Internet, Hilfiger hereby declares explicitly that it has no influence on the layout or content of the linked pages. Therefore, Hilfiger dissociates itself expressly from all contents of all linked pages of third parties.
This declaration applies for all displayed links and for all contents of pages to which the links lead.
OTHER
The contractual relationship between the customer and Hilfiger shall be governed by Dutch law, excluding the United Nations Convention on the International Sales of Goods.
Promotional offers from Hilfiger are limited to one per customer, per order. Promotional offers and discounts are not applicable to gift certificates and vouchers. It is not allowed to combine offers and promotional codes together.
RETENTION OF OWNERSHIP
The goods remain the property of Hilfiger Stores BV until payment is made in full.
INSTRUCTIONS ON LEGAL RIGHT TO CANCELLATION
Right of return: Within two weeks, without indicating any reason, you can return the goods received by sending back the goods.
This time period begins at the earliest upon receipt of the goods. In any case, the return will be at our expense and risk.
The return shipment must be sent to:
- Tommy Hilfiger
- Industriestrasse 175
- 31275 Lehrte
- Germany
Consequences of Return: In case of a legitimate return, any payments, goods, or services provided by either side are to be returned and compensation made for any benefits derived (e.g. benefits of use).
In case of deterioration of the goods, Hilfiger can demand compensation.
This does not apply if the deterioration of the goods is attributable only to the checking of the goods - for instance, as would be usual in a conventional shop. Otherwise, you can avoid liability to provide compensation by not using the goods like an owner and by avoiding anything that impairs their value.
DATA PRIVACY AND PROTECTION OF CREDITORS
All personal data is treated confidentially, and your rights to protection of your justified concerns are observed strictly in accordance with legal requirements.
The data needed to process the business transactions is stored and, in the course of processing the order, may be forwarded to affiliated companies or our service partners.
Beyond the purposes mentioned, we also use your data for marketing purposes, especially for the purpose of advertising Hilfiger products.
You can object to or withdraw your permission for the processing or forwarding and other use of your data for marketing purposes at any time by notifying Hilfiger:
service@eu.tommy.com.
After receiving your objection or withdrawal, we will no longer use and process the affected data for marketing purposes and will cease sending further advertising media without delay.
EXCLUSION OF LIABILITY FOR EXTERNAL LINKS
If the Hilfiger pages contain links to other sites on the Internet, Hilfiger hereby declares explicitly that it has no influence on the layout or content of the linked pages. Therefore, Hilfiger dissociates itself expressly from all contents of all linked pages of third parties.
This declaration applies for all displayed links and for all contents of pages to which the links lead.
OTHER
The contractual relationship between the customer and Hilfiger shall be governed by Dutch law, excluding the United Nations Convention on the International Sales of Goods.
Promotional offers from Hilfiger are limited to one per customer, per order. Promotional offers and discounts are not applicable to gift certificates and vouchers. It is not allowed to combine offers and promotional codes together.
IMPRINT / OPERATOR OF THE HILFIGER ONLINE SHOP
- Hilfiger Stores BV
- Stadhouderskade 6
- 1054 ES AMSTERDAM
- The Netherlands
Telephone: +49 (0)5137-986 30 31*
Mon - Fri 08.00 - 20.00
*(Please see your providers' rates for calls from landlines and mobile networks)
E-mail:
service@eu.tommy.com
Chamber of commerce: 34154107
Sales Tax ID Number NL809723268B01
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